My installment has not been collected yet

Installments are automatically withdrawn. However an error might occur if:

  • Your credit has expired.
    • If your order has been made before august 2016, please contact us through the category "Orders 2016". A payment link for the current installments will be forwarded to you.
    • If your order has been made after august 2016, you can log in on your account and proceed to the payment thanks to the link that will appear in your account page.
  • A delay might occur between the moment you proceed to the payment and the request to your bank. Please wait a litle as the problem might automatically be solved. 
  • If you received an email saying your installment could not be collected, please wait seven days as you will receive another email with all the details in order to pay the remaining installment.

Need more help ?

You can contact us by creating a new support ticket below.

Create a support ticket

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About this article

created on
02/08/2017
updated on
02/08/2017